Transactions And Withdrawal Policy

This Transaction and Withdrawal Policy ("Policy") governs all monetary transactions conducted on the GrabShare platform ("Platform"), including earnings accrual, commission payments, withdrawals, fees, and dispute resolution. This Policy is incorporated by reference into the Terms and Conditions and is intended to comply with applicable laws, including the Reserve Bank of India ("RBI") guidelines, the Payment and Settlement Systems Act, 2007, and the Prevention of Money Laundering Act, 2002.

2.1 Commission Accrual

• Commissions accrue only on completed, verified, and non-refunded transactions.
• Transactions must be tracked through approved affiliate links.
• Merchant confirmation of sale must be received by the Platform.
• Transactions subject to return or cancellation periods enter a "pending" status until cleared.

2.2 Minimum Threshold

• Minimum withdrawal threshold: ₹500.
• Balances below ₹500 remain in the account until threshold is met.

2.3 KYC Requirements

• Full KYC verification is mandatory before the first withdrawal.
• Users must provide Aadhaar/PAN and bank details.
• Additional documentation may be required for withdrawals exceeding ₹10,000 in a 24-hour period.

3.1 Calculation Method

• Commission = (Net Sale Value – Returns – Discounts – Taxes) × Merchant Commission Rate.
• "Net Sale Value" excludes shipping, GST, and other incidental charges.
• Rates are displayed on the Platform and are subject to change with 7 days' notice.

3.2 Adjustments and Deductions

• Chargebacks, returns, or merchant claim reversals result in commission reversal.
• Fraudulent or invalid transactions are void and ineligible for commission.
• Platform fees and applicable taxes (TDS) are deducted prior to payout.

4.1 Standard Withdrawal

• Processing time: 7–15 business days from request.
• Payment modes: NEFT/IMPS bank transfer, UPI, or other RBI-approved methods.
• Maximum withdrawal per transaction: ₹50,000 (subject to account limits and KYC status).

4.2 Instant Payout

• Eligible Users may withdraw up to 80% of "pending" balance instantly.
• Fees: 1.5% of withdrawal amount + GST (subject to change).
• Eligibility criteria: Minimum 3 months of positive transaction history, no pending disputes, and completed enhanced KYC.
• Instant payout limited to ₹10,000 per day.

4.3 International Withdrawals

• Currently not supported. Users must provide an Indian bank account.
• Non-resident Users must comply with FEMA regulations and may face additional processing requirements.

4.4 Withdrawal Limits

• Daily maximum: ₹100,000.
• Monthly maximum: ₹500,000.
• Higher limits require compliance review and prior written approval.

5.1 Platform Fees

• Standard withdrawals: No fee.
• Instant payouts: 1.5% of amount + GST (subject to change).
• Currency conversion or cross-border fees: As applicable and displayed at checkout.

5.2 Taxes and TDS

• TDS is deducted at prevailing rates on commission payouts.
• TDS certificates will be issued quarterly.
• Users are responsible for declaring income in tax returns.

5.3 GST Compliance

• GST may be applicable on certain fees.
• GSTIN must be provided by Users registered under GST.

6.1 Transaction Disputes

• Users must raise disputes within 30 days of transaction date.
• Provide transaction ID, supporting documents, and description of the issue.
• Platform will investigate and respond within 15 business days.

6.2 Commission Reversals

• Merchant disputes, fraud detection, or policy violations result in commission reversal.
• Reversed amounts will be debited from User balance or future payouts.
• Users may contest reversals within 15 days of notification.

6.3 Chargebacks

• In the event of chargebacks, the commission is forfeited.
• Platform may recover amounts through withholding future earnings.

7.1 Fraud or Policy Violation

• Suspected fraud, abuse, or violation triggers immediate account suspension.
• Funds may be frozen pending investigation.
• If fraud is confirmed, funds are forfeited, and legal action may be taken.

7.2 Regulatory Requirements

• Funds may be frozen upon requests from regulatory or law enforcement agencies.
• Compliance with RBI or FIU-IND directives is mandatory.

7.3 Inactivity

• Accounts inactive for 12 months may be deactivated.
• Unclaimed funds will be forfeited after 24 months of inactivity.

8.1 Policy Updates

• We may revise this Policy with 30 days' notice.
• Material changes will be communicated via email and Platform notifications.

8.2 Termination

• We reserve the right to terminate the withdrawal service or Platform at any time with reasonable notice, subject to settlement of outstanding balances.
• Users may terminate their account by providing 30 days' notice and completing all pending obligations.

9.1 Payment Support

Email: [email protected]

Phone: [Insert Phone Number]

Hours: Monday–Friday, 10:00–18:00 IST

9.2 Grievance Officer

Name: [Insert Name]

Email: [email protected]

Address: 21st Floor, OneWest Building, Financial District, Gachibowli, Hyderabad, Telangana 500032

9.3 Escalation

• Unresolved disputes may be escalated to the RBI Ombudsman for Digital Transactions.
• Users retain the right to seek legal remedies.

By using the GrabShare Platform, you acknowledge that you have read, understood, and agree to this Transaction and Withdrawal Policy.

This Policy was last updated on [Insert Date]. Please check the Platform regularly for updates.